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Leave Us a Review

Our customers are the center of our universe and weโ€™re grateful for them. If youโ€™re willing to share your experience about your interaction with our agency, itโ€™ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mike Lynch

Mike Lynch

March 6, 2025

5  out of  5
rating by Mike Lynch
"Caryn and her team were GREAT with my recent claim. She was quick to respond and connect me with local companies that could make the repairs needed, saving me a lot of time and energy. Thanks!"
We responded:
"Weโ€™re thankful for your feedback! Itโ€™s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Michael Wilson

March 6, 2025

5  out of  5
rating by Michael Wilson
"Great customer service! Caryn and her team are wonderful to work with and treat you like you are their most important customer."
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Shawn Montell

March 6, 2025

5  out of  5
rating by Shawn Montell
"Great customer service! I just had a fender bender and was very stressed over it. Caryn walked me through everything and really calmed my nerves. Donโ€™t hesitate!"
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Jodi Douglas

March 5, 2025

5  out of  5
rating by Jodi Douglas
"Caryn is a fantastic agent for me and my family. She is kind, responsive and puts her customers first. Thank you Caryn!"
We responded:
"Thank you for your review, we appreciate your business and look forward to taking care of all your insurance needs! "
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Gianfranco Montalto

March 5, 2025

5  out of  5
rating by Gianfranco Montalto
"cares about her clients. Any time I have a question or need to make a change, sheโ€™s quick to respond and always makes the process smooth and stress-free. Itโ€™s clear she takes pride in what she does, and that kind of service is hard to find. I trust her completely and wouldnโ€™t go anywhere else. Highly recommend!"
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Gianfranco Montalto

March 5, 2025

5  out of  5
rating by Gianfranco Montalto
"Caryn and her team at State Farm are absolutely fantastic! She has handled all of my insurance needs with professionalism, efficiency, and a personal touch that truly sets her apart. Whether itโ€™s home, auto, or business coverage, she takes the time to explain everything clearly and always finds the best options for my needs. Her responsiveness and attention to detail give me peace of mind, knowing Iโ€™m in great hands. If youโ€™re looking for an insurance agent who genuinely cares and goes above and beyond, I highly recommend Caryn!"
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Patrick Walsh

March 5, 2025

1  out of  5
rating by Patrick Walsh
"Despite years of being a loyal customer, this branch let myself and my company down in a major way. Would not recommend!"
We responded:
"Thank you for your feedback. We do appreciate your business and always strive to provide the best customer service possible. I am sorry for your inconvenience and experience. I am happy to discuss this further at any time. Call me personally at 630-243-7350, Caryn Montalto "
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Hot Like Mars

March 5, 2025

1  out of  5
rating by Hot Like Mars
"They hurt my small business :("
We responded:
"3/6/2025, 12:21 PM Thank you for your feedback. We do appreciate your business and always strive to provide the best customer service possible. I am sorry for your inconvenience and experience. I am happy to discuss this further at any time. Call me personally at 630-243-7350, Caryn Montalto. "
Profile photo of Pat Walsh

Pat Walsh

March 5, 2025

1  out of  5
rating by Pat Walsh
"Natalie is very nice, but when a billing error occurred on their end the owner refused to accept any responsibility and left my business and I in a terrible spot. Very disappointing to deal with a company that tells you one thing and then does the opposite."
We responded:
"Thank you for your feedback. We do appreciate your business and always strive to provide the best customer service possible. I am sorry for your inconvenience and experience. I am happy to discuss this further at any time. "
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The North 41

March 5, 2025

1  out of  5
rating by The North 41
"DO NOT USE THIS COMPANY! They refuse to take any responsibility for their words / actions and put me and my business in a terrible financial position."
We responded:
"3/6/2025, 12:21 PM Thank you for your feedback. We do appreciate your business and always strive to provide the best customer service possible. I am sorry for your inconvenience and experience. I am happy to discuss this further at any time. "
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Angie Lorenz

January 9, 2025

5  out of  5
rating by Angie Lorenz
"Natalie is amazing! She's always professional and understanding of any customer needs."
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Donald Letrich

October 15, 2024

5  out of  5
rating by Donald Letrich
"Natalie is the best agent to work with quick response to emails and texts and answers alot of questions. The whole department is great"
We responded:
"We are always happy to assist in any way we can! Thank you for the review! "
Profile photo of Joe Finger

Joe Finger

September 16, 2024

5  out of  5
rating by Joe Finger
"Natalie took care of everything for me, super responsive and polite. I couldn't have asked for any better service. Thank you again, Joe"
We responded:
"We appreciate your review! We will continue to take care of all your insurance needs. "
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Debra McDaniel

August 16, 2024

5  out of  5
rating by Debra McDaniel
"Like a good neighbor, State Farm has been there for me since 1977. Yes, that is right.. over 4 decades! I trust them; they are always there to assist me when I need them.They are very friendly, professional & efficient. I plan on staying right where I'm at..into the next decade."
We responded:
"Thank you Debra! We certainly go way back and I appreciate your loyalty and friendship! "
Profile photo of Joe Sulkson

Joe Sulkson

June 19, 2024

5  out of  5
rating by Joe Sulkson
"My company has used State Farm and Caryn for more than a couple of decades now. We have always gotten quick and attentive service. They take care of their customers."
We responded:
"Thank you Joe, we are always here for your insurance needs!"
Profile photo of Paul Siano

Paul Siano

June 10, 2024

5  out of  5
rating by Paul Siano
"Looking for a spectacular agent ! Look for further been working with Caryn for almost 10 years now and her kind nature to help me understand my policies is amazing ! Found some gaps in my policies and keeps my rates fair !"
Profile photo of Arturo Contreras

Arturo Contreras

May 1, 2024

5  out of  5
rating by Arturo Contreras
"The entire team here is great. They are quick with all my requests! Always a pleasure working with them, I have been a client for over 8 years now. Natalie and Lisa are usually the ones who help me and I can say theyโ€™re always very positive and supportive. Recommend !"
We responded:
"Thank you Arturo! We look forward to taking care of all your insurance needs. "
Profile photo of John Louis

John Louis

April 10, 2024

5  out of  5
rating by John Louis
"I was pleasantly surprised at the service I received from Natalie Wenda today. I am so used now to customer service reps that seem to do as little as they can to help me when I call other places. Natalie was informative helpful and patient. And she did it all with a welcoming smile in her voice and made me feel at ease and convinced she was there to help. Thank you Natalie. You're a gem."
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Teresa Neville

February 29, 2024

5  out of  5
rating by Teresa Neville
"Great customer service!!! They really know how to do it right. Highly recommended!"
Profile photo of shvl76

shvl76

February 20, 2024

5  out of  5
rating by shvl76
"Caryn's State Farm Agency is committed to satisfying ALL of their customers requests, questions and needs. EVERY member of the TEAM is competent, knowledgeable and courteous. The communication is A+. Natalie has been assisting me with a recent claim handling all the paperwork to complete the process. I would recommend Caryn's business to anyone seeking a fully dedicated staff. Thanks, for all you do."
We responded:
"Thank you for the review! We appreciate your business and are always here to help with all of your insurance needs. "
Profile photo of Susan Scriven

Susan Scriven

January 11, 2024

5  out of  5
rating by Susan Scriven
"Dominika Marek at Caryn's office is very helpful. I got a notice from the state about verifying my car insurance and she was able to go to the Illinois website while on the phone with me to send them the required information they needed. What a super star!"
We responded:
"Thank you Susan for your review! We appreciate your business and will always be here to help. "
Profile photo of Patrice Garcia

Patrice Garcia

January 11, 2024

5  out of  5
rating by Patrice Garcia
"It was great working with Natalie today, she is always very professional, offering great customer service in understanding my problem and what needed to be done to resolve my issue immediately. She is a great asset to the State Farm team."
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jeff krouldis

November 18, 2023

5  out of  5
rating by jeff krouldis
"Very helpful and pleasant employees. Would highly recommend."
Profile photo of Omar Salgado

Omar Salgado

November 17, 2023

5  out of  5
rating by Omar Salgado
"Amazing service! Natalie was very helpful with my process in changing agency and made sure that everything went according to plan when we spoke over the phone. Natalie was also very helpful when it came into choosing my insurance plan."
We responded:
"We appreciate your review Omar and will continue to provide you with excellent customer service! "
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The Chicago K-9

November 16, 2023

5  out of  5
rating by The Chicago K-9
"What can I say but what great customer service, especially this State Farm location showed they really cared, honestly 5 stars dosnt serve them justice, I wish there was like a 10 or a much larger star rate. And also wanted to personally give a huge thank you to Natalie ๐ŸŒŸ ๐ŸŒŸ ๐ŸŒŸ ๐ŸŒŸ ๐ŸŒŸ ๐ŸŒŸ ๐ŸŒŸ ๐ŸŒŸ ๐ŸŒŸ ๐ŸŒŸ"